Malware Removal Support - Helping you with your Malware, Adware, and Spyware Infections

MalwareSupport.com is affilated with BestTechie.net

Howdy! Welcome to BestTechie.net Malware Removal Forum. The staff here are more than happy to do everything in their power to get your computer running as smoothly as possible. If you would like our help, we ask that you follow a few guidelines to help make our job a little easier and your experience a lot better. ================================================================================

1. Introduction

The first thing to remember is that the more information we know about your problem the better we can help you. If you tell me "I installed and now I am getting pop ups from " then I will probably know a lot more about your problem then i would have you simply said "I'm getting pop-ups". The little details help immensely. The second thing we ask is that you DO EXACTLY as our instructions say. We recommend you print the fixes out for easy access. Please don't veer off and try to use a tool we give you in a manner that we did not say. If you spot something that you believe needs out attention, then tell us in your next reply. Last but not least, please be patient. We are all volunteers at this site and and do our best to reply as fast as we can, however, we have lives too. It may take us a day or two to reply. ================================================================================

2. Creating a Topic

If you have not registered at BestTechie yet you will need to do that first. Simply follow this link. Registration is free. Once you have registered you will new to create a new topic in the Malware Removal forum. You may do so by clicking the

button in the top right hand corner. Create a topic title and you may add a breif description if you wish.

You may also track your topic if you wish. To do this simply click on the options button in the top right of the topic and then clicking "Track this topic".

This will notify you via e-mail when a helper has replied to your topic.

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3. Download HijackThis

So now that we have that covered, let's get to the good stuff. You will need to download HijackThis from here. Save the file on your computer. PLEASE DO NOT SAVE THIS TO YOUR DESKTOP. We recommend creating a new folder in your My Documents folder and saving it there. Double click HijackThis.exe and you will presented with a screen like this:

Click on "Do a system scan and save a log file"

You will be shown a screen similar to this one:

HijackThis has now scanned your computer. You are shown a list of entries. DO NOT DELETE ANY ENTRIES WITH HJT UNLESS WE TELL YOU TO! HijackThis has also saved a "hijackthis.log" to the folder you opened the program from. You will need to highlight ALL the text in notepad (Ctrl+A) copy it (Ctrl+C) and paste it in your topic (Ctrl+V) along with the detailed list of problems you are experiencing. You may now post your topic by clicking the Post New Topic button. ================================================================================

3. The Fix.

When a BT staff member replies, please follow the instructions exactly. We ask that you reply as soon as possible. If you consistently wait a week between your replies, then there is a great chance more malware was installed on your computer in that time, meaning we have to start the process all over again. ================================================================================

We hope you have a great experience and welcome you to the BestTechie community.

MalwareSupport.com is affilated with BestTechie.net This article was written by Steamhead